NISPLAY Frequently Asked Questions

Quick answers about choosing your machine, ordering, getting started, returns, warranty support and product care.

For tennis, start with L1 for compact solo practice with topspin feeds, or Y1 Tennis for an integrated backpack design and programmable multi-point drills.
For a traditional N-series format, N2 offers direct on-machine adjustment; N3 adds app-supported preset drills and built-in horizontal oscillation. For pickleball, choose the dedicated Y1 Pickleball version.
Explore L1 | Y1 Tennis | N2 | N3
No. Y1 Tennis and Y1 Pickleball are separate hardware versions and are not interchangeable. Choose Y1 Tennis for tennis training or Y1 Pickleball for pickleball training; one Y1 is not intended to switch between the two.
Y1 Tennis | Y1 Pickleball

Your selected model and bundle determine what's included. Check the product page's What's in the Box or bundle list before ordering, including whether balls and any accessories you want are included or sold separately.
For help choosing compatible extras or replacement parts, email service@nisplaysports.com with your machine model.
Enter your code in the discount-code field at checkout. Combining offers depends on the current promotion's terms. Check the final discount before placing your order.

Before ordering, email service@nisplaysports.com with your chosen model and destination to confirm shipping availability, costs, and estimated dispatch and arrival dates. Preorders can follow a different schedule from in-stock orders.
Once your order is dispatched, use the tracking details in your shipping confirmation email.
Additional import duties, VAT or local charges may apply, depending on your destination. A tax amount shown at checkout does not necessarily include every charge due on arrival.
Before ordering, email service@nisplaysports.com with your model and destination to confirm which charges are included and which you would need to pay.

Free cancellation is available only before an order has shipped or entered production. Email service@nisplaysports.com promptly with your order number and request. Address changes depend on the processing stage.
After dispatch, the order cannot be canceled; any return request is assessed under the Return Policy.
Return Policy
Check the carrier's delivery record, nearby safe locations, and your building's reception or mailroom. Ask household members, neighbors or building staff whether they accepted the package.
If it is still missing, email service@nisplaysports.com with your order and tracking numbers so we can help investigate.

Use Nisplay for L1 and N3, and Nisplay Neo for Y1 Tennis. N2 has on-machine controls.
Visit App Downloads for the app links. For Y1 Tennis setup, pairing and remote-control instructions, use the Y1 Tennis User Guide. For other models, follow the manual supplied with your machine.
For Y1 Pickleball instructions, or help finding the correct manual, email service@nisplaysports.com with your model and sport version.
App Downloads | Y1 Tennis User Guide
For tennis models, use standard tennis balls of the same type and similar condition. Pressureless tennis balls are recommended for regular machine practice. Mixing new and heavily worn balls can affect bounce and landing position.
Check model compatibility before using junior or other non-standard tennis balls. For Y1 Pickleball, contact service@nisplaysports.com to confirm the appropriate ball type.

Use the supplied charger or one specifically confirmed as compatible with your model, and follow your model's charging instructions. Do not choose a replacement based only on a matching plug.
For a replacement charger or a copy of the charging instructions, email service@nisplaysports.com with your machine model.

For an ordinary return, email service@nisplaysports.com within 30 days of your purchase date and before sending the product back.
The item must be clean and resalable, with no significant signs of outdoor or court use, and all original accessories. Approved returns carry a minimum 15% restocking fee. For non-defect returns, you pay return shipping.
Eligibility and the refund amount are determined after inspection. Additional deductions can apply for condition issues or missing items. Custom-order or personalized items are not returnable.
If your item arrives damaged, defective or non-functional, contact us promptly with photos or video before arranging an ordinary return. We will assess the issue and the appropriate support.
Read the full Return Policy

Email service@nisplaysports.com with your machine model, order number or proof of purchase, and a description of the issue. Include relevant photos or video to help us assess it.
Our support team can help identify the applicable terms and next steps for your specific product.

Contact service@nisplaysports.com for product support. If the machine appears damaged or unsafe, stop using it and contact us before using it again.
Include your model, order number if available, a brief issue description, and relevant photos or video. Owners of older models such as N1 can also ask for model-specific manuals, troubleshooting help and information about available parts or service.

Choosing Your Machine